Datenschutzerklärung

Last updated: October 6, 2026 (JST)

Overview

This website and the Hello Japan service are operated by ORIGRESS Inc. (“Hello Japan”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with us (collectively, the “Services”).

ORIGRESS Inc. is responsible for the personal information that we process in connection with the Services, except where another company or service provider processes personal information independently under its own privacy policy.

Company information, including our address and representative, is available in our Legal Notice.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, partners, technologies, or applicable laws and regulations.

Where required by applicable law, or where a change materially affects how we process personal information, we will provide appropriate notice.

The date of the latest revision will be shown at the top of this page.

Personal Information We Collect

The personal information we collect depends on how you interact with us and which services you use.

Information you provide directly

This may include:

Name
Shipping and billing address
Phone number
Email address
Order and payment-related information
Account information and credentials
Customer support communications
Cancellation, return, refund, and delivery-related information
Information you otherwise choose to provide to us

Information collected automatically

When you use our website or Services, we and our service providers or partners may automatically collect certain information, including:

IP address
Device and browser information
Browser language and settings
Website usage and interaction information
Pages and products viewed
Referring pages or sources
Cookie identifiers and similar technical information
Other technical information reasonably necessary to operate, secure, analyze, or improve the Services

Information received from third parties and partners

We may receive information from companies that help us operate or provide the Services, including:

Ecommerce platform providers
Payment providers
Logistics and fulfillment providers
Purchasing, cross-border commerce, and shipping partners
Customer support providers
Analytics and advertising partners
Fraud prevention and security providers
Other business or technology partners

Depending on the service and partner involved, the information we receive may include order information, transaction information, product information, country or region, language information, support-related information, technical information, service usage information, or other information necessary to provide or improve the relevant service.

The types of information available to us may vary depending on the partner, service, functionality, and applicable law.

How We Use Personal Information

We may use personal information to:

Provide and operate the Services
Process and fulfill orders
Process payments and transactions
Arrange packing, shipment, and delivery
Process cancellations, returns, refunds, and related requests
Coordinate with service providers and business partners in connection with purchases and customer support
Communicate with customers
Provide customer support
Detect, investigate, and prevent fraud, misuse, or security incidents
Protect our rights, customers, Services, and business
Comply with legal, tax, accounting, regulatory, and other obligations
Analyze and improve our website, products, Services, and customer experience
Understand how customers use our Services
Send marketing and promotional communications where permitted by applicable law
Manage and improve our relationships with service providers and business partners
Carry out other purposes disclosed at the time information is collected or otherwise permitted by applicable law

Partner and Third-Party Services

Some features of our Services may be provided or supported by third-party companies, including purchasing support services, cross-border commerce services, payment providers, logistics companies, shipping providers, customer support providers, and other business partners.

When you choose to use a service provided by one of these partners, the partner may collect and process personal information directly from you under its own terms and privacy policy.

We may also share information with, or receive information from, such partners where reasonably necessary to:

Facilitate a purchase or transaction
Process or fulfill an order
Arrange shipping or delivery
Provide customer support
Process cancellations, returns, refunds, or compensation requests
Prevent fraud or misuse
Operate, analyze, or improve the relevant service

The specific information exchanged may vary depending on the partner and the service being used.

To the extent that a partner acts as an independent controller of personal information, its collection and use of personal information is governed by its own privacy policy.

Buyee Connect

In certain eligible countries and regions, customers may be able to purchase products through Buyee Connect.

When Buyee Connect is used, Buyee and its operators, service providers, or related companies may collect and process information necessary to provide purchasing support, payment, customer support, fulfillment, international shipping, and related services under their own terms and privacy policies.

Depending on the functionality and services being used, Hello Japan may receive or use certain order, transaction, product, customer support, technical, analytics, or other service-related information in connection with Buyee Connect.

The specific information available to Hello Japan may vary depending on the services and functionality provided by Buyee from time to time.

For information about personal information collected or controlled by Buyee, please review Buyee’s applicable Privacy Policy and contact Buyee through its designated support or privacy channels.

For information controlled by Hello Japan, please contact us using the contact information provided below.

Cookies and Similar Technologies

We and our service providers and partners may use cookies, pixels, tags, scripts, and similar technologies to operate the website, maintain security, remember preferences, analyze usage, improve the Services, and support marketing and advertising activities.

These technologies may collect or transmit technical information, browsing-related information, and product interaction information, such as:

IP address
Device and browser information
Browser language
Website or page URLs
Products viewed or interacted with
Product-related information
Cookie or similar identifiers

The exact information collected depends on the technology and service being used.

Some partner-enabled services, including cross-border purchasing services such as Buyee Connect, may use their own tags or similar technologies on our website.

Where required by applicable law, we will request consent or provide other required choices before using non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser or other privacy controls made available through the Services.

Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, including under European Union or United Kingdom data protection laws, we may rely on one or more of the following bases depending on the purpose and circumstances:

Performance of a contract: where processing is necessary to process an order, provide the Services, arrange delivery, or respond to requests relating to a purchase
Legal obligations: where processing is necessary to comply with applicable laws, tax requirements, accounting requirements, regulatory obligations, or lawful requests
Legitimate interests: where processing is reasonably necessary for our or a third party’s legitimate business interests, such as operating and improving the Services, providing customer support, maintaining security, preventing fraud, and managing business operations, provided those interests are not overridden by applicable individual rights
Consent: where we ask for consent, including where required for certain marketing communications, cookies, or similar technologies
Other lawful bases permitted under applicable law

Where processing is based on consent, you may withdraw your consent at any time, although this will not affect processing that took place before withdrawal.

Sharing and Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate the Services or for the purposes described in this Privacy Policy.

Recipients may include:

Ecommerce platform providers
Payment and transaction providers
Logistics, fulfillment, and shipping providers
Purchasing and cross-border commerce partners
Customer support providers
IT, hosting, cloud, security, and fraud prevention providers
Analytics, marketing, and advertising partners
Professional advisers such as lawyers, accountants, and consultants
Affiliates or companies within our corporate group
Government authorities, regulators, courts, or law enforcement where legally required or appropriate
Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction
Other parties where you direct or authorize us to disclose information

Different service providers and partners may have different roles in relation to personal information. Some process information on our behalf, while others may independently determine how they process personal information under their own privacy policies.

Where applicable law treats certain disclosures for advertising, analytics, or similar purposes as a “sale,” “sharing,” targeted advertising, or another regulated activity, we will provide the notices, rights, and choices required by applicable law.

Sharing with Service Providers

We may provide personal information to companies that perform services on our behalf.

For direct Hello Japan orders, this may include information reasonably necessary for order processing, product packing, shipment preparation, delivery arrangements, payment processing, customer support, cancellations, returns, refunds, security, fraud prevention, IT operations, and analytics.

Depending on the service, this information may include your name, shipping address, contact information, order details, payment-related information, and other information necessary to perform the relevant service.

We take reasonable steps appropriate to the circumstances to require service providers acting on our behalf to handle personal information appropriately and only for authorized purposes.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors such as:

The nature of the information
The duration of our relationship with you
Whether the information is necessary to provide the Services
Legal, tax, accounting, and regulatory requirements
Fraud prevention and security needs
The need to resolve disputes or enforce agreements

When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our retention practices.

International Transfers

Hello Japan is operated by ORIGRESS Inc. in Japan.

Your personal information may therefore be processed in Japan and may also be transferred to or processed in the United States or other countries where our service providers or business partners operate.

Data protection laws in those countries may differ from the laws in your country of residence.

Where applicable law requires safeguards for international transfers, we use transfer mechanisms or other safeguards recognized under applicable law, which may include adequacy decisions or regulations, contractual safeguards, or other permitted mechanisms.

Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage can be guaranteed to be completely secure.

Additional information about our security management measures may be provided upon request, to the extent that disclosure would not compromise the security of our systems or personal information.

Your Rights and Choices

Depending on your country or region and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion
Request restriction of processing
Request data portability
Object to certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Exercise rights relating to certain advertising, sharing, or similar processing where provided by applicable law
Lodge a complaint with an applicable data protection or supervisory authority

These rights are not absolute and may be subject to conditions, limitations, or exceptions under applicable law.

We may need to verify your identity before processing certain requests.

If your request relates to personal information controlled by a third-party service or partner, including information controlled by Buyee, you may need to submit your request directly to that company.

Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or through other methods we make available.

Even if you opt out of marketing communications, we may continue to send non-promotional messages necessary to provide the Services, such as order, payment, shipping, security, or customer support communications.

Children’s Privacy

Our Services are not directed specifically to children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If we learn that personal information has been collected in violation of applicable requirements relating to children, we will take appropriate steps in accordance with applicable law.

Contact

For questions about this Privacy Policy, requests concerning personal information controlled by Hello Japan, or other privacy-related inquiries, please contact us through our contact form:

https://hello-japan.com/pages/contact