Privacy policy
Last updated: June 5, 2026 (JST)
Overview
This website is operated by ORIGRESS Inc. (“Hello Japan”, “we”, “us”, or “our”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).
By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Where required by applicable law, or where changes materially affect how we process your personal information, we will provide appropriate notice.
The updated version will be indicated by the “Last updated” date at the top of this page.
Personal Information We Collect
We collect personal information depending on how you interact with us.
Information you provide directly:
- Name, address, phone number, email
- Order and billing information
- Account credentials
- Customer support communications
Automatically collected information:
We collect usage data through cookies and similar technologies, including:
- IP address
- Device and browser information
- Site interaction data
Information from third parties:
- Shopify (platform provider)
- Payment processors
- Analytics and advertising partners
How We Use Your Information
We use your personal information to:
- Provide and operate our Services
- Process payments and fulfill orders
- Communicate with you
- Provide customer support
- Prevent fraud and ensure security
- Send marketing communications (where permitted)
- Improve our Services and user experience
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Services.
Depending on your location, you may have the ability to manage or disable cookies through your browser settings.
For users in certain regions, additional consent mechanisms may apply.
Sharing of Personal Information
We may share your information with:
- Service providers (e.g., logistics, payment, IT)
- Business and marketing partners (e.g., Shopify, advertising platforms)
- Legal authorities where required
- Affiliates within our corporate group
We do not sell your personal information.
Sharing with Service Providers
We may share personal information with service providers located in Japan and other service providers that help us operate and provide our Services. These service providers may assist with order processing, product packing, shipment preparation, delivery arrangements, payment processing, customer support, IT operations, analytics, fraud prevention, and other operations necessary to provide the Services.
For order fulfillment, packing, shipping, and delivery-related operations, we may provide information such as your name, shipping address, phone number, email address, order details, and other information necessary to prepare, ship, and deliver your order.
These service providers handle personal information on our behalf and only to the extent necessary to perform the services we request. We take reasonable and appropriate steps to ensure that such service providers handle personal information properly.
Data Retention
We retain personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have rights including:
- Access your data
- Request deletion
- Request correction
- Data portability
- Restrict processing
- Withdraw consent
You can exercise your rights by contacting us.
International Transfers
Your personal information may be transferred outside your country, including to the United States and other jurisdictions.
Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Contact
For any questions regarding this Privacy Policy, please contact us via:
